Engineers’ Survival Guide to the Service Economy

Tuesday, Apr 28, 2009 - 7:00 pm to 9:00 pm PST          


Note that this meeting is on the 4th Tuesday of the month, not the 3rd.

In the United States, 86% of employment is now in the services sector, with 10% in manufacturing and 4% in agriculture. This Services Revolution has had as much impact as the Industrial Revolution, and it happened much more quickly. Outsourcing and software-as-a-service (SAAS) have accelerated this change.
Engineers and engineering consultants must recognize this change or risk obsolescence.

Engineering disciplines of high importance in services include logistics, statistics and troubleshooting. Modern troubleshooting relies on Game Theory, Crime Scene Investigation techniques and many other skills.

In this interactive presentation, Jacky Hood will show how service products have eclipsed object products in recent years. She will categorize engineering disciplines into gone, going, and growing. For the growing disciplines, she will explore how engineers and engineering consultants can quickly build on their education and experience to position themselves to profit from the services revolution.


About the speaker, Jacky Hood, Profile, Foothill College

Jacky Hood is an electronics engineer, service/support/program manager, and management consultant. She teaches Business Skills for Service/Support and Project Management at Foothill College, and is leading the Open Textbook project under a Hewlett Foundation grant.

Jacky has BSEE and MSEE degrees, with an emphasis in Computer Architecture. She is the author of four books and the named inventor on two patents, and she maintains a blog at Jacky Hood: Here and Now.


Location: KeyPoint Credit Union

2805 Bowers Ave., Santa Clara, CA 95051
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